Question 1

Do you only serve Pittsburgh?

Accepted Answer

No. Shark Web Designs Co is based in the Pittsburgh area and works with clients nationwide through phone, email, video calls, and online project reviews.

Question 2

Do I have to buy a monthly support plan?

Accepted Answer

No. Monthly care plans are recommended but never required. Clients may use managed hosting without included updates, request hourly help, or take full ownership of the website.

Question 3

What happens if something stops working and I have a support plan?

Accepted Answer

The issue receives the response priority included in the plan. Covered troubleshooting and update time may be used toward reviewing and correcting the issue. Third-party outages, major custom development, and work outside the plan may require additional time or cost.

Question 4

What happens if something stops working and I do not have a support plan?

Accepted Answer

Help may still be requested at the current hourly rate, subject to availability. Clients without a plan do not receive included update time or priority scheduling.

Question 5

Do I own my domain?

Accepted Answer

Yes. The client should own and control the domain. Shark Web Designs Co may assist with connection and setup, but ownership remains with the client.

Question 6

Can I move my website somewhere else?

Accepted Answer

Depending on the website's structure, available project files, source code, or compatible project ownership may be provided after final payment. Moving the website into another environment may require assistance from a qualified developer and could affect Shark Web Designs Co's ability to continue supporting it.

Question 7

Will Shark Web Designs Co continue supporting the website after a transfer?

Accepted Answer

Support is not guaranteed after a website leaves our managed environment. We must review the new hosting and technical setup before agreeing to additional support. Websites modified by another provider or moved into an unsupported environment may require assistance from a different developer.

Question 8

Can I transfer my website into Wix, Squarespace, or another builder?

Accepted Answer

Not through a standard project transfer. Websites created in one technical environment do not automatically convert into unrelated drag-and-drop builders. Moving the same design into another builder would normally require the website to be recreated as a separate project.

Question 9

Do I receive the website's source code?

Accepted Answer

The availability and format of source-code access depend on the project's structure, third-party services, licensing requirements, and the terms included in the project proposal. Any available handoff is completed after outstanding invoices are paid.

Question 10

Can I edit the website myself?

Accepted Answer

Client editing access may be available depending on the website's structure and the support arrangement selected. Editing permissions, training, and responsibilities will be explained before project handoff. Clients who prefer Shark Web Designs Co to handle updates may select a monthly care plan or request separately billed changes.

Question 11

Are hosting and support the same thing?

Accepted Answer

No. Hosting keeps the website available online. Support covers updates, testing, troubleshooting, and ongoing improvements.

Question 12

How are the websites built?

Accepted Answer

Shark Web Designs Co uses modern design and development technology to create, customize, test, publish, and maintain websites based on each client's individual needs. Every project is planned, reviewed, tested, and managed by a real person who stays responsible for the result.

Question 13

Do you guarantee sales, leads, or Google rankings?

Accepted Answer

No. Shark Web Designs Co builds websites intended to improve clarity, professionalism, usability, and customer action, but cannot guarantee traffic, search rankings, leads, sales, or revenue.

Question 14

Can you build any type of web application?

Accepted Answer

Advanced features may be available after technical review. Shark Web Designs Co may decline or refer projects requiring complex software engineering, regulated data, enterprise security, or unusually advanced custom systems outside the services supported here.

Question 15

Is the price on the packages page my final price?

Accepted Answer

No. The prices shown on the website are starting estimates. Your final price is confirmed in a written quote based on your scope, features, and content before any work begins.

Question 16

Do I have to pay anything to request a quote?

Accepted Answer

No. Requesting a quote is free and creates no obligation. No payment is due until you accept a written quote and agreement.

Question 17

When is the first payment due?

Accepted Answer

After you accept your quote and agreement. Work is scheduled once the initial payment is confirmed.

Question 18

How is the rest of the project paid?

Accepted Answer

According to the payment schedule in your accepted quote. Projects under $3,000 are typically 50% to start and 50% before launch. Projects at $3,000 or more are typically 40% to start, 30% after design approval, and 30% before launch. Small fixed-scope work may be 100% upfront, and a custom schedule can be stated in the written quote. Your accepted quote and agreement are the authority for your specific project.

Question 19

What payment methods are accepted?

Accepted Answer

Payment instructions are provided with your accepted quote or milestone request. A secure processor-hosted card or bank-payment link may be provided once that option is configured, and another approved payment method can be arranged in writing. Shark Web Designs Co never stores complete card or bank account details.

Question 20

How is monthly hosting or care billed?

Accepted Answer

Monthly hosting and care billing is separate from your one-time project balance. It begins at launch or on another date stated in your agreement, and it is billed through a recurring processor authorization or invoice once that option is configured. Monthly plans remain optional.

Question 21

What happens if I ask for work outside the quote?

Accepted Answer

Additional work is handled as a written change order with its own price and timeline impact. Nothing is added to your project or your bill without your approval.

Question 22

Can my website launch before the final balance is paid?

Accepted Answer

No. The full project balance must clear before the website is launched publicly, unless your signed agreement explicitly states a different schedule. This is stated clearly in every quote and agreement.

Question 23

Are deposits refundable?

Accepted Answer

Initial payments reserve your place in the schedule and cover work already completed. Refund eligibility depends on the work completed at the time of cancellation, any approved third-party expenses already paid, and the terms of your signed agreement. The exact cancellation and refund terms are shown to you before you accept anything.

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